This section describes how we calculate refunds and outlines our policy. Our refunds policy does not affect your statutory rights.
One clear working days’ notice is required to terminate the hiring of the skip.
Ordered cancelled by 15.00 on working day prior to scheduled delivery date will be refunded in full. Order cancellations must be confirmed via telephone or via email with our sales office.
Sales Office: 01278 457598
Orders cancelled after 15.00 on working day prior to scheduled delivery date will be subject to a 30% cancellation fee on the hire price. Skip road licence fees paid to the appropriate councils will be non-returnable.
No refund will be payable once the skip has been delivered to the scheduled address.
Note: Roberts Waste Ltd cannot generate refunds for services purchased from third-party skip hire companies. Only your seller can generate a refund.
Please note that we reserve the right to charge for a wasted journey should our driver arrive at the delivery address but not be able to drop or collect the skip.